Accidentally booked hotel room twice
Last week, I booked a 4-day stay in Berlin via booking.com. I chose the cheapest option, which means I cannot cancel and get my money back (it states that if I cancel, I still lose the money). However, my card was rejected because a payment I was supposed to get was late.
I thought I had lost the booking as I was not able to fix the issue within 24 hours as I was urged to do in the email I received, so I booked again when I actually received the money. But now it looks like I have made the booking twice.
Has anyone ever been in this situation? Does anyone have any advice on what I could do?
Update: I emailed booking.com via the contact form on their website and they contacted the property who have fortunately agreed to waive the cancellation fee for my second booking. Now that happened to be the one they had already taken the money for, but I got my money back within a couple of days and I made sure there were money in my account for them to take for the first one.
Thank you!
Best Answer
It’s up to the hotel to decide whether or not to refund you. You will need to call Booking.com and they will contact the property. You should also call the property and speak with the manager and get her name so that Booking.com CSR knows who to ask for.
I’ve had similar situations and the only time I was refunded was when I was denied access because of my service dog.
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What happens if a hotel double books you?
If your room has been double booked you should give the hotel, the tour operator or the travel agent the chance to offer you alternative accommodation. If no alternative is offered and you have to pay for somewhere yourself you should try to reclaim the cost when you return home.What can I do if my room is double booked?
When a double booking does take place, try to resolve the problem as soon as you can. The first thing to do is consider if you have another room of the same standard. If you don't, unfortunately you will have to pay the fee and any other consequences according to that booking channel's cancellation policy.Can you cancel a hotel room once you can?
For most hotels, you can cancel up to a certain time on the day of your arrival, usually 6 p.m., without penalty. But when conventions are in town, or during holidays and other peak travel periods, cancellation rules are typically more severe.Can you cancel a hotel if you already checked in?
If it is before the cancellation deadline, then officially you are permitted to cancel. If it is past the cancellation deadline, then you need to contact the hotel chain guest assistance desk or the individual hotel directly, and plead your case.TWICE having a hard time opening their hotel room door [ENG SUB] - TWICE TV5
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