Why is it taking so long to be ticketed? [closed]

I paid for a ticket on an American Airlines domestic flight with a credit card yesterday afternoon on aa.com (American's official portal) and it is evening now, so it has been more than 24 hours since I bought the ticket and my status is still "ticket pending".

Why is it taking so long to get "ticketed" status?

tickets american-airlines

Best Answer

There really isn't a way to find out besides contacting the airline and asking. It's possible there's a payment issue or a delay in coordinating with other airlines (if the itinerary involves segments on other carriers) or just random delays in the reservation system. Without access to the airline's internal systems, we could only speculate.

American suggests you contact reservations by phone. You could also try sending them a direct message on Twitter or Facebook. They can look up the details, see the reasons for the delay, and take steps to get it resolved.

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What does closed ticket status mean?

If you checked into your flight and then decided to cancel, it will mark it as closed.

What does it mean when a reservation is not ticketed?

Until you have a ticket number, your reservation remains in limbo. Confirmation and ticket numbers are often issued simultaneously, but not always. Award holds are a routine example: you'll get a confirmation number when you activate a hold, but you won't be ticketed until you pay for it.

Is there a way to change the time frame of when a ticket moves from solved to closed Zendesk?

Zendesk Support comes with an automation called Close ticket 4 days after status is set to solved. This automation gives end-users 4 days to respond to a solved ticket before the ticket moves to closed status. You can set this automation to run anywhere between 1 hour and 28 days.

What does not ticketed mean?

But that message means the united.com system has a requested reservation for you, but you *do not have an actual ticket*. The two records are separate, and both are necessary to travel.

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