Why does Turkish Airlines want me to cancel my flight when I check-in?
I'm trying to check-in for flight TK1770 that's departing tomorrow and the check-in page is showing me the following error:
An unexpected problem occurred in your flight numbered. Please review the flight details on your ticket.
When I click on "Cancel flight" it wants to give me a refund, but I want to check-in for the flight instead of cancelling it. Likewise Flightaware shows that TK1770 isn't actually cancelled and would depart on time tomorrow. What should I now do to complete the check-in?
Update: it was indeed a bug on the site. The flight itself went just fine.
Best Answer
I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.
Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.
Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.
Try another browser, or their mobile app, it might work for you.
PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.
It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.
Using their site, I did not even managed to login, much less doing any check-in.
Pictures about "Why does Turkish Airlines want me to cancel my flight when I check-in?"
Can an airline cancel a flight after check-in?
Yes. You can cancel your flight after check-in or at any time before the flight. However, unless you have a refundable airline ticket, it's unlikely that you'll get any money back.Why did Turkish Airlines cancel?
"Due to expected severe weather conditions in Istanbul, some of our flights from/to the Istanbul and Sabiha Gokcen airports scheduled to operate on March 10 are canceled," the airline said in a statement on Wednesday.Why would an airline cancel my ticket?
Flights can be delayed or canceled because of weather, maintenance issues or staffing problems. If you find yourself stuck at an airport with a canceled or delayed flight, here's what you should know.Can I check-in at the airport with Turkish Airlines?
Self-service check-in gives you the option to check-in at the airport using our self-service kiosks. You can use the Turkish Airlines self-service kiosks to check in quickly at the airport and avoid the lines.Turkish Airlines Ticket Cancellation | Turkish Flight Cancellation Policy
More answers regarding why does Turkish Airlines want me to cancel my flight when I check-in?
Answer 2
Try deactivating any ad blockers or similar extensions.
Answer 3
I got the same problem. I called the Turkish airlines Hotline and I got helped well.
The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.
Answer 4
I had the same problem with my flight, I tried calling many numbers none helped, only the Turkish airline's number could confirm my flight +349 1 375 41 89, the girl informed me that my connected flight had a 5 minutes change. No big problems but I had to confirm. Now I can manage my reservation again!
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Torsten Dettlaff, AMAN, Jeffry Surianto, Fariz Priandana