Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

I have bought tickets for a flight with Etihad Airways through Flighttix.

Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.

I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.

In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?

eu cancellations refunds

Best Answer

In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.

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How do I claim compensation for denied boarding?

Accepting the airline's offer will mean that you voluntarily agree not to fly on that flight. According to denied boarding rules, you can only claim compensation in cases in which you were involuntarily refused access to the flight. This is why, in most cases, we would recommend that you refuse the airline's offer.

How do you handle denied boarding?

If an airline denies boarding against a passenger's will, it must:

Make alternate travel arrangements.

Provide minimum assistance (standards of treatment)

Pay compensation for inconvenience.

Communicate key information to passengers.

How do I file a EU 261 claim?

To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.

What is denied boarding regulation?

This regulation establishes passengers' rights if: they are denied boarding against their will; their flight is delayed; their flight is cancelled.

Airline Refunds - Flight Cancelled? Know Your Rights!

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