Who handles the customs when shipping to a package forwarder address in another country? [closed]
![Who handles the customs when shipping to a package forwarder address in another country? [closed] - Crop ethnic female walking into open door of apartment with carton boxes with goods from delivery](/assets/images/who_handles_the_customs_when_shipping_to_a_package_forwarder_address_in_another_country_closed_0.jpeg "Who handles the customs when shipping to a package forwarder address in another country? [closed] - Crop ethnic female walking into open door of apartment with carton boxes with goods from delivery")
I ordered a product from a US store, but I had to use a package forwarder (Shipito), because the US store didn't ship directly to Romania. That store was however shipping to Austria, and I thought that I might save some money by having it shipped there first and then ship it again to Romania.
After tracking the package for two weeks, it seems like now it is stuck in Vienna. It's been there for over a week now. Nobody called or emailed me during this period of time, and I suspect that the package is stuck at the customs office. I talked to Shipito and they said that all customs-related issues have to be handled by customers. I emailed the US store but they didn't reply yet.
What will happen to my package? Will it be shipped back to the US, or abandoned, based on this annoying coordination issue? The Austrian customs office didn't contact me, though they could have - my email and phone number are on the package.
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![Who handles the customs when shipping to a package forwarder address in another country? [closed] - Crop unrecognizable woman carrying boxes and entering post office](/assets/images/who_handles_the_customs_when_shipping_to_a_package_forwarder_address_in_another_country_closed_1.jpeg "Who handles the customs when shipping to a package forwarder address in another country? [closed] - Crop unrecognizable woman carrying boxes and entering post office")
![Who handles the customs when shipping to a package forwarder address in another country? [closed] - Top view of crop anonymous female with carton box of parcel checking address among envelopes](/assets/images/who_handles_the_customs_when_shipping_to_a_package_forwarder_address_in_another_country_closed_2.jpeg "Who handles the customs when shipping to a package forwarder address in another country? [closed] - Top view of crop anonymous female with carton box of parcel checking address among envelopes")
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How long does an item take to clear customs?
How long does custom clearance take? Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected.How long does customs hold packages from China?
Rules of thumbs for lead times (in regular conditions) are 1-2 weeks for regular post, 3 days for air express freight, 8-10 days for air freight, and 30-40 days for ocean freight. These estimates can be affected by a wide range of circumstances, so it's worth checking with your logistics provider.International Shipping 101
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