Which contract of carriage applies to a flight ticketed by one airline but operated by another?

Which contract of carriage applies to a flight ticketed by one airline but operated by another? - Unrecognizable person sitting in pilot cabin during flight

I had a flight ticketed by Air Canada but operated by United that was delayed 12 hours for mechanical reasons (i.e., their fault). United gives something like $600 dollars compensation for delayed flight under their contract of carriage, but Air Canada, like most Canadian airlines, has much less generous compensation.

The answers to this question about airline bankruptcy suggest that the ticketing airline's contract of carriage applies, i.e., Air Canada, and that I would be out of luck. However, it seems like things can't be this simple because United's rules certainly apply to things like overbooking and how passengers are compensated if they are kicked off a United-operated flight even when they were ticketed by another airline.

Can I hope to get compensation from United?



Best Answer

You can hope, and indeed I believe this is your best recourse. The operating carrier of your flight is the one responsible for your carriage on that leg of your trip, and is the one that owes you compensation.

Contact United and see what they have to say.




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What does it mean when one airline is operated by another airline?

A codeshare agreement is an arrangement between two or more airlines to \u201cshare\u201d the same flight. Meaning, a ticket can be purchased from one airline for a flight that is actually operated by another, partner airline.

What are the 2 types of airline ticket?

To get the most out of your travel experience it is important to understand these choices and how they work, both together and independently.
  • One-Way Ticket. ...
  • Round-trip Ticket. ...
  • First Class Ticket. ...
  • Business Class Ticket. ...
  • Coach Ticket. ...
  • Non-refundable tickets. ...
  • Refundable ticket.


What are carriage conditions?

\u201cConditions of carriage\u201d mean the terms and conditions established by an air carrier in respect of its carriage, and are filed as applicable tariff rules. Both conditions of carriage/contract spell out the various benefits and limitations associated with the air transportation being provided.



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