What will happen if I checked in for another room in the same hotel, but not for the booked one?
I booked a room via booking.com and when I reached the hotel to check in I came to know that the room I booked was not air conditioned. So the hotel staffs offered me another room with air condition facilities. Now the site is sending emails like I'm not checked in at the hotel.
Will I have to pay the cancellation amount? I checked in the hotel which I booked, but for another room and the transaction was direct only.
Best Answer
In my experience there are two possible explanations. The least likely one is that the person who checked you in does not understand the booking.com procedures. The more likely explanation is that the hotel is trying to save the amount of the commission due to booking.com. Bring the matter to the attention of the hotel reception and reply to booking.com that you checked in to the hotel on time. When you check out be sure to get an itemised bill and keep it until the matter has been resolved.
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Can a person check into two hotel rooms?
You can generally list more than one name on the room, and in particular where you've got a booking for 2 rooms you can normally provide additional names for the second room.Can you cancel a hotel room after checking in?
If it is before the cancellation deadline, then officially you are permitted to cancel. If it is past the cancellation deadline, then you need to contact the hotel chain guest assistance desk or the individual hotel directly, and plead your case.Does it matter who checks into a hotel?
But the name of the person checking in needs to match the guest's name on the reservation, or else the hotel may suspect fraud and refuse to honor the reservation. Most hotel chains and hotel websites will allow you to input separate billing and guest information when booking a room.See Which Hotels Were Caught Not Changing Bedsheets for New Guests
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