What to do if an EU airline cancels your ticket without notifying you?
I had bought a flight ticket with Norwegian Air for a flight on the other day, but when I arrived to the airport to do the check-in, they said they had cancelled my ticket because they didn't "have time to confirm my credit card" (besides I received the confirmation previously).
Do customers can make a complaint or are covered in any way in these situations?
*Update: I forgot to say that the refunded me full amount, but I lost time, and every reservation I had in my destination, I don't think is something fair (or serious) to do after the company confirmed the flight.
Best Answer
What to do if an EU airline cancels your ticket without notifying you?
If the airline provides a suitable alternative, nothing special.
If the airline does not provide a suitable alternative, buy another ticket and demand recompense.
Do customers can make a complaint or are covered in any way in these situations?
Yes, customers may (in this case probably should) complain.
Yes, there is cover - to refund or find you alternative transport.
Airlines are never normally responsible to passengers for consequential losses – the contract is only for carriage. Insurance may however do so.
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What to do if the airline cancels your flight in the EU?
If your flight is cancelled, the airline must offer you, on a one off basis, a choice between:What happens if the airline cancels your flight?
If your flight is canceled by the airline, you will either be accommodated on a later flight or, if you decide not to travel, you are entitled to a full refund under federal law. If the flight had multiple stops, you would be refunded for the unused portion of the flight.What is the EU compensation for Cancelled flights?
Cancelled flight: request reimbursement and compensation Then, you are entitled to a compensation of: 250\u20ac for flights up to 1500 kilometers, 400\u20ac for flights between 1500 and 3500 km, 600\u20ac beyond 3500 km, provided that you are at least 4 hours late (300 \u20ac for a delay between 3 and 4 hours).Will I be notified if my flight is Cancelled?
Usually, air carriers notify their passengers about flight cancellations. So, you don't have to wonder how do I know if my flight is cancelled. They would usually send you an email or text message in case of cancellation.Airline Refunds - Flight Cancelled? Know Your Rights!
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