What happens if you don't "collect" an Oyster top-up or transfer in time?

What happens if you don't "collect" an Oyster top-up or transfer in time? - Black and White Laptop

With an Oyster Card, there are a few different ways you can arrange to top up, or collect additional tickets, or have balances transferred. Broadly, they are:

  • At a station with a ticket machine (simpler things only)
  • At a station at the ticket office
  • Via auto top-up
  • Arrange with the call centre of website, then collect from a nominated station when you touch in or out

For the last one, you have to nominate a single station to collect at, and it'll be available "from the next day".

I had a balance on an old oyster card I'd lost (but thankfully registered!), which I wanted to transfer to my new card. I knew I'd be in London the next day, so I used the website to request the transfer to my new card at the station I'd be starting at. Unfortunately, my idea of Next Day and TFLs differed, and it wasn't ready for collection when I got to London. I got an email the day after my trip saying it was then ready, which was too late as I'd gone...

What happens now? If you arrange to pick up some money onto your oyster card at a given station, and don't manage to collect it, what happens to the money?



Best Answer

If you pay for a ticket with a credit card and fail to collect it, then they would refund the amount to your credit card. It is hard to tell what happens in your case, but I imagine they will put it back on your lost Oyster card. I guess you need to call then to find out.




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How long do I have to collect my Oyster top up?

The upgrade has also significantly reduced the time it takes for the product to be ready to collect - from up to 24 hours to just 30 minutes.

Does Oyster top up expire?

The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends.

How do I cancel my Oyster top up?

Just touch your Oyster on the yellow card reader, select 'Oyster refund' and follow the instructions. The ticket machine will dispense a refund in cash. By post. Write to TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES.



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Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Prateek Katyal, Pixabay, George Dolgikh @ Giftpundits.com, Prateek Katyal