What happens if the host cancels my reservation through Booking.com? [closed]

I booked through booking.com recently. After having the reservation I bought the plane tickets and I have everything set up for the trip.

The reservation was auto-confirmed. Meanwhile, I got a message from the host saying he couldn't host me anymore. I can't do anything about it since I already have everything prepared. Prices are rising fast and I will not get anything at reasonable prices.

I searched and got some information saying that if the host cancels I can request an alternative to booking.com and even compensation. These are just informal forums though. https://partner.booking.com/en-gb/community/just-joined-bookingcom/cancellation-host

I would like to find some official source where this is clearly stated. The general terms and conditions don't mention this.

Can a host just cancel a reservation without any penalty or without giving alternatives? What happens, aren't there any service guarantees from booking.com?

Does anyone know where to find this information or did someone have a similar experience? How did it turn out?

Best Answer

This isn't by far a canonical answer, but yet it can be useful to someone else.

The host informed me that he couldn't host me anymore. I was already preparing for a cancelation, yet I informed him that that wouldn't be possible and asked for viable alternatives. Against all my expectations he answered back that he would keep my reservation and he didn't cancel.

My advice, given this scenario, is: don't cancel immediately, otherwise the burden to find a new place is all on you. This can become a nightmare if it's short term to travel and everything is booked.

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Can a host cancel a booking com Reservation?

Depending on your policies, a guest may be able to cancel their reservation using a link in their confirmation email or via their Booking account. In some cases, you're able to initiate a cancellation request if a guest asks you to do so, or if there are issues with guest payments.

What happens if a host cancels a booking?

If a guest does find that their host has canceled their reservation, they have two options: Transfer their payment to a new reservation and if the new reservation is less than they originally paid, Airbnb will refund the difference.

Do I get a refund if the hotel cancels my reservation?

"The hotel has the legal right to keep the money," she says. "But I've found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask." I agree. "Prepaid" rooms and nonrefundable rates are not customer-friendly.

Will I get my money back from booking com?

Booking.com Refund Policy Certain rates, fees, or special offers are not eligible for cancellation or a refund. Credit cards are the most widely accepted payment method on Booking.com. The payment will be refunded to the card that was used to purchase the service.

How to Delete Property from Booking.com

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Евгений Горман, Kampus Production, David Eucaristía, David Eucaristía