Unfulfilled car rental reservation
I am not quite sure if this is the right SE site to post this. If not, I'd be grateful if you could direct me to a more suitable one.
A few weeks ago, I traveled to Bulgaria for a short vacation. I booked a few months in advance a 5-day car rental from fox rent-a-car, and got a confirmation email. Sadly, when I arrived at the airport the local company representative told me that they never heard of such a reservation (with the lame excuse that the reservation was confirmed by the global Fox rent-a-car, and not by the local Bulgarian branch) and that in addition that they don't have any cars to spare.
I was then forced to rent a car on the spot from a different company, which cost me more than double and caused a great nuisance and loss of time.
After I got back home, I tried contacting Fox rent-a-cart both (a) by email, (b) through their "online chat" (which is not online at all) and (c) by filling the form on their site. I got absolutely no response whatsoever.
What is the recommended course of action? Can I expect to be somehow compensated? If that matters, I am not a US citizen.
Best Answer
While you could attempt to frame this as a legal problem with the appropriate authority: others have had success trying this in the court of public opinion. Perhaps voicing the issue on Public media through youTube and the local news this would bring some degree of remedy or at least a response if framed properly: with proper supporting documentation to back your claims
In the states, no company wants to be on the nightly news for this kind of thing or youTube
Pictures about "Unfulfilled car rental reservation"
Can car rental cancel your reservation?
Another part of the reason is that the car rental industry, unlike many hotels and almost all airlines, still allows you to cancel or miss a reservation without paying a penalty.Can you get a refund on car rental?
You don't get refunded when you return a rental car on time. This is because you're simply honoring the contract. However, when you return the car earlier than expected, you might get charged less or even end up paying a fee. This depends on the rental car company and their policies.Seinfeld - What's the Point of a Reservation
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