Uber pricing and cancellation policy in NYC
Rate: I understand the rate varies and there is surge time. At the time of order you are presented with a price. Is that a final price you pay? I've read too many reviews where people mention at the end of the ride they were charged higher price than they were quoted.
Cancellations by a driver: why is this even allowed? Again, a lot of reviews mention that driver never appeared: "Driver canceled on me" or "Driver called me and asked me to cancel". I need to get someplace. Driver accepted the job. How can he/she cancel on me unless they got into an accident? And driver calling me asking to cancel just doesn't make any sense at all. Then, what happens after driver cancels? Is this a Uber's responsibility to get me another car in prompt manner?
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Does Uber charge for cancellation?
You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.How do I avoid Uber cancellation fee?
The best way to avoid an Uber cancellation fee is keeping track of time. If you don't cancel the Uber in a timely fashion, you'll be charged a fee. When you call your Uber, take note of what time it is. If you choose to cancel, make sure you do within five minutes.Uber, Lyft face scrutiny for surge pricing after NYC subway shooting
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Brett Sayles, Brett Sayles, Lea Renner, Ryan Morris