Ryanair refusing to acknowledge a 3 hour flight change before Departure Day

3 of us were booked on a flight from Sofia, Bulgaria to London Stansted on 2nd July and the original departure time was 9.00 hours when booked last year.

The outward flight (with another airline) in June was cancelled due to Covid so we could not get to Bulgaria anyway.

Ryanair changed to flight to 12.00 hours and then 12.05 hours in June, and at the time they sent a link to complete a refund form for the reason of 3 hour delay (from 9.00 hrs) which was duly done They are now denying the original change of 3 hours, citing only the 5 minute change made in June. Also they have changed my itinerary records to only the new time and are refusing a refund.

ryanair

Best Answer

If you don't have any document that confirms the original 09.00 departure time, then it is extremely unlikely that they will consider a refund.

Search your emails and saved documents thoroughly, or if you happen to know someone who booked on the same flight get a copy of one of their documents. But without that you have pretty much zero chance.

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How long do I have to accept a Ryanair flight change?

You can change:

your flight date/route up to 2.5 hours before your flight is scheduled to depart.

and you can change the name on the flight up to 2 hours before your flight is scheduled to depart.

What happens if Ryanair change flight times?

The flight timings and flight numbers shown in your booking confirmation or itinerary may change before scheduled departure. 9.1. 2 If we change flight timings or numbers before scheduled departure, we will notify you about these changes by e-mail and text message (if you gave us a phone number for this purpose).

Can I get a refund if my flight time is changed Ryanair?

When can you request a refund from Ryanair? You can claim a Ryanair refund if your flight schedule has been changed significantly (departs 1+ hour earlier and arrives 2+ hours late) and you have not been notified 14 days prior to your departure (however, some restrictions apply).

Can I get a refund if my flight time is changed?

Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.

Ryanair Flight change - is it possible to change flight ?

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Shoval Zonnis, Hilmi Işılak, Ahmed Muntasir, Pixabay