Flight cancelled by Ryanair 16 May 2020. Refund requested
Ryanair cancelled my return flight to Palma (outward 22/06/2020 FR9997 and return 29/06/20202 FR 9998) on 16/05/2020. On the option of getting a refund or a voucher, I opted for the full refund as I wasn't sure when I might get to travel. I requested the refund on the foot of the cancellation details on 16/05/2020 to which I got back a reply (on the same date at 15.26) thanking me for my refund application and adding the statement:
Once approved your refund request will be processed within 20 working days to the original form of payment and should show in your account within the next 5 - 7 working days. A confirmation email will be sent to the address provided in your booking.
I have neither received the refund nor got an email. I have a screen shot of the flight cancellation information received on the 16/05/2020 and the acknowledgement of my full refund received on the the 16/05/2020.
Any suggestions would be gratefully received.
Best Answer
Send a screenshot of the auto-reply to your request (with the date visible) as well as the original booking receipt and the cancellation confirmation to your bank, and file a dispute against the purchase of the ticket. This way you'll get the money back.
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Will Ryanair refund me if my flight is Cancelled?
If your flight is cancelled there are two options available to you to choose from. You can either apply for a refund or change your cancelled flight for free.What is happening with Ryanair refunds?
Ryanair said on Thursday that it had introduced the new commitment to refund passengers within five working days. The EU rules require passengers on flights cancelled by the airline to be reimbursed within seven days, unless there are extenuating circumstances.Are people getting refunds from Ryanair?
For customers disrupted due to Covid-19, Ryanair has accommodated customers with free moves, flight vouchers and cash refunds. For more information on Covid-19 related disruptions, click below. Many online travel agents provide Ryanair with incorrect customer contact and payment details.Are Ryanair paying compensation for Cancelled flights?
We will provide a full refund of the unused flights in your booking. If you chose to make alternative transport arrangements i.e. car hire, trains, ferries etc. these are not covered under EU261 and therefore expense claims should be directed to your travel insurance company.Ryanair Refund Policy | How To Get Full Refund From Ryanair Cancellation
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