Reservation cancellation in Quebec
I'm wondering if anyone knows what the statute for cancelling a reservation free of charge is in Québec. Every hotel I've ever been to allows for a free cancellation as long as you cancel more than 48 hours in advance. But we booked an inn yesterday, and had to cancel today, more than 48 hours in advance. However they claim there is a $150 cancellation fee when the cancellation is done inside of 7 days.
I've never heard of something like that, and I'm outraged because that's not what they told me on the phone.
Is it legal for a hotel or inn to charge for cancellation outside of 48 hours notice in Québec?
Best Answer
There is no standard cancellation policy (I don't think this is regulated even in Europe). Some hotels allow you to cancel for free till 24h in advance, others 48h, some require a week, and with certain offers, you cannot cancel at all.
It is therefore very important to read the fine print on the home page to figure out the specific policy. As a personal rule, I don't book hotels where I cannot find out the cancellation policy on the internet.
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Quick Answer about "Reservation cancellation in Quebec"
- the reference number of the name reservation;
- the name covered by the reservation;
- the name of the contact person (the applicant).
Can I cancel my Parks Canada reservation?
Should Parks Canada need to cancel a reservation due to COVID-19, the reservation holder would be reimbursed in full, and no cancellation fees would be charged.How much does it cost to cancel a Parks Canada reservation?
The fee for each change or cancellation is $13.50. Other fees may apply for both changes and cancellations (see policy #8 and #9).How do I cancel a Sepaq reservation?
Modifying or cancelling a Reservation For any modification or a cancellation of a reservation, please contact S\xe9paq's Sales and Reservations Office by phone at 1 800 665-6527. An agent will be happy to help you, according to applicable terms.What is the cancellation policy for national parks?
You must cancel your reservation by 4 p.m.(EST) the day prior to being within the cancellation policy or you will forfeit any deposit paid. For reservations that have a credit card guarantee, you will be charged equal to one-night plus tax. You may also forfeit your entire stay, depending on the lodge policy listed.How to cancel a Hotel reservation Mar,21,2019
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Answer 2
It is legal for them to do so. (well, there is not prescription in the consumer protection law forcing them to have a "free" cancellation before X number of days).
Hotels seems to all have different policies regarding cancellation.
I did not find a proper legal reference other than a "La Facture" In french:
http://ici.radio-canada.ca/actualite/v2/lafacture/niveau2_899.shtml
"La loi ne vous permet pas d'annuler votre réservation sans pénalité. La réservation d'une chambre d'hôtel est un contrat verbal, et vous devez le respecter.
La plupart des établissement hôteliers ont toutefois une politique qui vous permet d'annuler une réservation à 24 ou 48 heures d'avis."
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