Qatar Airways cancelled the flight, but I cannot get a refund. What can I do?
My girlfriend booked a flight from MUC to CGK:
- MUC -> CGK: 22.05.2021
- CGK -> MUC: 13.05.2021
Yesterday Qatar Airways wrote her that the flight MUC -> CGK is no longer available. They offer her to fly one day later (23.05.2021, "Acknowledge changes") or "Request a refund":
She wants to fly one day earlier instead (21.05.2021) and keep the flight back. This is available and even cheaper. So we clicked on "Request a refund". Then we get redirected to the general help page:
There I can see a German call center. I called this multiple times during the day, but they always directly hang up. I don't even hear them taking the call.
I've reached out to them in private on Twitter and pinged them in public on Twitter. No reaction.
What can I do?
Trying to edit / change the flight
I tried to change the flight, but there is no button to do so:
Best Answer
https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html:
Qatar Airways is offering passengers unlimited date changes and fee-free refunds for all tickets issued before 30 April 2021 for travel completed by 31 December 2021. We are also offering the option to exchange tickets for a travel voucher with 10 per cent additional when booking travel via qatarairways.com.
To change booking: https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml
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Are Qatar refunding Cancelled flights?
Qatar Airways offers a full refund as long as it's within the conditions of your fare conditions. Qatar Airways is offering passengers unlimited date changes and fee-free refunds for all tickets issued before 30 June 2021 for travel up to 31 May 2022, in light of the current COVID-19 conditions.What happens when Qatar Airways cancels flight?
In the event that a flight operated by Qatar Airways is cancelled, Qatar Airways will arrange transportation to your final destination on another flight (either on Qatar Airways or another carrier depending on the circumstances) or will give you a refund.Are you entitled to a refund if your flight is Cancelled?
Cancelled Flight \u2013 A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.How do I claim my Qatar Airways refund?
You can get a refund for your canceled ticket when you make a request online or by calling at 802-308-3254 Qatar Airways' reservation center.How to Change or Refund Flights on Qatar Airways
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
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