Paid for tickets, but didn't receive the tickets. What should I do?

I tried to buy a flight ticket on trip.ru. I went through all the steps, I filled all the forms correctly, my bank account was charged, and then instead of showing the page with the confirmation text, the site tried to get the same money one more time. They say if all went well I should receive my tickets by email.

But I haven't received any email, on my account of trip.ru there is no booked ticket, but I paid for the ticket. Yesterday I contacted them, and they said "something went wrong, and the money is blocked you should wait (they don't know how long)". What should I do? They don't answer my emails or phone calls today.

Best Answer

Not too much you can do. Two options:

1) Keep contacting them. Try email, phone and social media. Often I've found social media is pretty good for responses.

2) If you paid by credit card, let your bank know what has happened. You can often get the charges reversed and your money back.

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Why are my tickets not showing on Trainline?

Why isn't my Mobile Ticket showing in my Trainline app? Make sure you're signed into your Trainline app, using the same account you used to book your ticket with. Your tickets will be in 'My Tickets'. If you haven't got the Trainline app, you can download it on iOS or Android.

Why is Ticketmaster payment pending?

Your card is charged as soon as you make the booking. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime).

Are tickets refundable?

Basic economy tickets are typically ineligible Although many basic economy tickets were refundable and changeable throughout 2020-2021, those benefits have generally been eliminated. These tickets are now usually completely nonrefundable and you will still need to pay change fees if the airline allows for changes.

Where can I find my Trainline booking reference number?

Where can I find my ticket collection reference?

Is eight digits long and is made up of numbers and letters (e.g. XZ47B89P).

Is shown on the confirmation page when you've made a booking.

Is in the confirmation email that we send you once you've made a booking.

Give me some skittles, but i didn't wanna pay for them.. (lazy)

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