Overbooking: compensation for a lost hotel night?

Overbooking: compensation for a lost hotel night? - Night at Yokohama Seashore

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking.

My girlfriend refused to fly alone and we went to the airline counter where I received a new STBY boarding pass and the involuntarily denied boarding form. I was re-booked on the VIE-MLA flight next morning and we had to buy the new plane ticket for my girlfriend and two train tickets from Budapest to Vienna.

I guess I can apply for:

  • 250EUR denied boarding compensation according to EC261
  • Refund of my train and airport shuttle tickets

I have two questions:

  1. I and my girlfriend booked the flight from the different accounts, so each booking was having its own PNR. At the counter, we were told that her status was a "no-show", not "denied boarding" since she has a separate booking and she actually could fly alone. It makes sense, however, I am still wondering if there is a way to get a compensation for her flight reservation and the train ticket?

  2. Since the flight from VIE was scheduled only the next morning, we had to spend the night in the airport of Vienna instead of the hotel in Malta. Obviously, the hotel reservation at that moment was already non-refundable, so in the end, we had to pay ~150EUR for this night anyway. Is there a chance to claim a compensation for this night from the airline?






Pictures about "Overbooking: compensation for a lost hotel night?"

Overbooking: compensation for a lost hotel night? - Empty Bar Filled With Lights
Overbooking: compensation for a lost hotel night? - Photo of Alleyway
Overbooking: compensation for a lost hotel night? - Person Standing Near Hotel Door



How do you compensate overbooking?

You can claim compensation directly at the airport, but it's rare that airlines pay the compensation immediately. It's usually best to wait until you've reached your destination and the trip is over to claim both the overbooking compensation and the refund of your additional expenses.

What happens if your hotel is overbooked?

In most cases, your overbooked hotel will arrange a different room for you at a nearby alternative hotel. In most cases it will be comparable to the room you reserved. In some cases, it might even be an upgrade to a larger room or a suite for no additional charge.

What are the consequences of overbooking customers?

Loss of room and other potential revenue. Decreased customer loyalty. Loss of hotel reputation. The potential risk of denied services.

What do you do in case of overbooking?

Here's What To Do If Your Flight Is Overbooked & You Lose Your Seat
  • Know Your Passenger Rights. ...
  • Ask Why You're Being Denied Boarding. ...
  • Stay Near The Gate. ...
  • Determine Whether Or Not To Volunteer To Give Up Your Seat. ...
  • Request Compensation. ...
  • Consider Various Forms Of Compensation. ...
  • Ask For Additional Perks.




HOTEL OVERBOOKING - This is a situation you might face and you should know what to do!




Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Han Sen, Pixabay, Aleksandar Pasaric, Aleksandar Pasaric