Non-refundable hotel stay
I have a non-refundable room booked at a Holiday Inn in the US, and they have charged me one night's stay already. I asked at IHG and they said they couldn't do anything as it was with the hotel. The hotel said they won't do anything as it's non-refundable, although they would change the dates for free (appreciated but not useful at this time).
Are there any ways around this? I want to switch to a different hotel in a better location but obviously the original hotel would lose out, so they're not interested in helping. I am IHG Platinum but I think every man and his dog is also Platinum so that doesn't help.
I fully understand that there is a binding contract that clearly states no refunds which I agreed to so if there is no way then that's life! But sometimes - just sometimes - there are ways to keep everybody happy.
Best Answer
So it seems the answer is to email the hotel directly and ask nicely, and ye shall get. Well, the reservation was changed into a refundable one instead of non-refundable, at higher cost of course. Not saying this would work all the time though!
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Is it possible to get a refund on a non-refundable hotel?
Yes, it's possible. "You can resell your nonrefundable hotel bookings to other people and receive a refund that way," says Galena Stavreva, CEO of SpareFare.net, which facilitates these room changes. She says hotels allow for changes of the name of the main guest under the reservation.How can I get out of a nonrefundable hotel reservation?
How to Cancel Non-Refundable Hotel Reservations and Recoup All (or Part) of Your MoneyAre most hotels non-refundable?
Most hotels offer nonrefundable room rates, but the discount you'd get for booking one is much smaller than when booking basic economy flights. Even if you book a nonrefundable room, change fees are typically irrelevant. Unlike nonrefundable flights, these room reservations can't be changed.What does non-refundable booking mean?
With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations. In this article.How to get your money back on a Nonrefundable hotel room
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Answer 2
This has happened to me a few times. If you explain the situation to management, they will usually help (at least in my case). There have been a few cases where they refuse to help, but most are pretty understanding and want you to have a good experience so you'll return. It's worth a shot.
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