My sister's laptop was gone when she gate-checked her bag. What can she do?

My sister's laptop was gone when she gate-checked her bag. What can she do? - Woman in Red Hijab Standing Beside Woman in Black Tube Dress

My sister was visiting for the holidays and had to gate check her bag on the return trip. Once she got her bag back, her MacBook Air and charger were gone. What recourse does she have to get the laptop returned or a refund to buy another one?

We already checked Find My Mac, but the laptop shows as offline and no location info is given.



Best Answer

There are a few things you can do:

  1. Contact the airline. The sooner you contact them, the better. They usually will be happy to help you to get your computer back.
  2. Contact the police. They probably won't help, but if it was stolen, they'd be happy to investigate for you.
  3. If you have insurance, contact them. Even if they can't get the laptop back, you may have a reimbursement plan.



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Can laptops be stored in checked baggage?

Checked Bags: YesPlease remove the laptops from your bag and place it in a separate bin for X-ray screening. TSA PreCheck\xae travelers do not need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets.

What happens when your bag is gate checked?

When overhead bins fill up, travelers with carry-ons that don't fit under the seat will be asked to gate check their bag. Gate checking is always free of charge, and basically means your carry-on will be put into the cargo hold with all the other checked luggage.

Should I check my bag or carry-on?

If you really want to save time, then you should pay for priority boarding and carry on your bags. If you really want to maximize comfort, then you should check your bags but make sure your carry on has all the conveniences you want for the flight.

Do carry-on bags get searched?

Checked and Carry-on Baggage Screening While the majority of checked bagged is screened with technology, some require an actual physical search. If your bag was chosen for a physical search, the TSA will put a notice inside your bag to let you know.



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