Luggage damage - It's been 3 months and I haven't heard anything! [closed]

My suitcase and most of it's contents were broken and battered in a recent flight, I filed this with the airline (Air China for those wondering..) but have yet to receive any official response. I've called them what must be close to 100 times by now, and every time I've been told either "can you please email this address instead, we'll get back to you right away" or "we've told the airport and are waiting for their response".

The airport in question is Heathrow (Terminal 2, if that makes a difference), I can't imagine it takes them more than 3 months to do something about damaged luggage..

Does anyone know what else I can do?

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How do I get reimbursed for damaged luggage?

Head to the baggage claim office immediately if possible. You have up to 24 hours to report a claim for domestic flights and seven days for international flights on most carriers, though policies vary by airline. Southwest and JetBlue require claims within four hours; Frontier, 12 hours.

Are airports responsible for damaged luggage?

Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.

How long does baggage claim take?

Normally, passengers can expect to see their checked bags anywhere from 15 to 45 minutes after arrival, according to Nick Gates, a director at SITA, an aviation technology company. An airport's size, passenger capacity and the degree of modernization in its bag handling all play a role.

How do I write a letter to claim for damaged luggage?

Dear Sir, Madam, On <date> I flew with <name of airline> from <place of departure> to <place of arrival>. This concerned flight <enter the flight number that is on your flight ticket>. Upon arrival, my baggage came off the conveyor belt damaged.

Baggage Handlers Caught on Tape Damaging Luggage

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