Lost luggage in Amsterdam Schiphol Airport with Vueling Airlines
I just had a bad experience today. This is my first trip to Europe with my parents and we arrived from Roma to Amsterdam this morning using Vueling Airlines.
After I arrived at the luggage hall we picked up the luggage for my parents, but mine was lost. I asked the Airport Customer Service and they recommended me to Airfrov partner.
After that I went to the Airfrov Partner for the lost and found luggage and made a report. I asked them if is it usual that tourists lose baggage here? They said no, but usually while their lost their baggage someone who take the luggage will bring it to the airport.
The thing is inside my luggage is a wallet and I have my important documents, driving license, ID Card, money and everything in there. Fortunately my passport was in my small pocket.
May I know if this is true? Has somebody else ever lost their luggage?
What is the amount that the airline, Vueling, will refund to us?
Best Answer
I'm sorry this happened to you. Luggage does get lost, and it usually gets found. Within Europe, about 8 bags per thousand are mishandled, and the Association of European Airlines statistics are that 85% of bags reported as lost are returned to their owners within 48 hours. So there's a good chance your bag was just misplaced, and will be returned to you soon. However, some bags are lost or stolen permanently, about 7% of those mishandled worldwide (in other words, 7% of bags reported as missing are never found).
If your bag is lost permanently, you're entitled to compensation, though proving what was lost can be difficult. If you have travel insurance, contact your insurance company immediately, as coverage for delayed and lost bags is usually part of your policy.
It's obviously too late for this now, but never check in any valuable items, money, medication, keys, electronics, etc... If you can avoid it, don't check anything essential to your trip or anything with sentimental value. I always like to travel with the assumption that my bags could be delayed and keep everything I need immediately, including a quick change of clothes, with me in a small carry-on bag. Your wallet is certainly something you want to keep with you on board. There are plenty of shops that will sell you clothes in Amsterdam, but none that will replace your ID and credit cards.
Sometimes people do take the wrong bag at the baggage claim. You can decorate your bag to make it more distinctive, to reduce the likelihood of this happening, but most people will return the bag if this happens (after all, they want their own bag instead).
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Does vueling lost luggage?
Before leaving the baggage collection area, go to the Lost and Found office. Once you are at the Lost and Found office you will be given the Property Irregularity Report (P.I.R.) so you can report the incident, provide a description of your baggage and start tracing your bag.What happens if my luggage is lost at the airport?
Head immediately to the airline's counter and explain the situation. The airline representative will likely need identification and your baggage claim tag information and will pull up your flight itinerary to figure out where your bag is.How much money do you get if the airport loses your luggage?
If the airline misplaced your luggage on a domestic flight in the United States, you may claim up to $3,500 according to the Department of Transportation (DOT).How do you speak to someone at Vueling?
You can contact the customer service department through a web link at contactus@vueling.com or 44 203 7691 729 (agency number less waiting).Baggage Storage in Amsterdam Schiphol Airport: What to Know
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
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