Lost luggage compensation
I was on a flight from Moscow to Warsaw with a transit stop in Minsk, and the airlines lost my luggage. Now one month has passed, and they ignore my emails about compensation (maybe because they are a Belorussian company and they do not speak English). To whom can I complain about it? Which organization has the authority to force them to pay for my lost luggage in accordance with European law?
Or maybe someone can tell me what things I can try to find my luggage, when literally no one knows where it could be (not airlines, nor airports, nobody) But that is not the main question here; I mostly have lost hope finding it.
Best Answer
Assuming you travelled with Aeroflot you are allowed:
- 6 months for domestic flights
- 18 months for international flights
The following documents should be attached to the claim:
statement with a list of property and the amount of monetary loss
original cash register receipts confirming the value of the lost property;
Property Irregularity Report (PIR)
baggage tag (original copy)
contact details: address, telephone number, e-mail
Please submit all claims to: by mail - 141425, Moscow Oblast, Khimki district, Mezhdunarodnoye ave., 31, or through the nearest office of Aeroflot PJSC;
Try resubmit the complaint and if they don’t reply submit it to the Civil Aviation Authority.
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How much compensation do you get for lost luggage?
Lost or delayed luggage on a US domestic flight If the airline misplaced your luggage on a domestic flight in the United States, you may claim up to $3,500 according to the Department of Transportation (DOT).Can you claim compensation for lost luggage?
You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if it's the airline's fault.What is the compensation for delayed baggage?
Back in 2011, the U.S. Department of Transportation mandated that all domestic airlines must reimburse you for any \u201creasonable expenses\u201d related to delayed luggage, up to $3,300, that became $3,400 in 2013.What happens if your luggage gets lost?
Report Missing Luggage Immediately Head immediately to the airline's counter and explain the situation. The airline representative will likely need identification and your baggage claim tag information and will pull up your flight itinerary to figure out where your bag is.Call 4 Action: How to get compensation for lost or delayed luggage
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