Jio recharge - payment cannot be processed error

Jio recharge - payment cannot be processed error - Crop anonymous traveler using card device while paying for taxi ride in automobile

I am in India and I am trying to renew my 4G subscription with Jio. When doing so, I get the error "Payment failure - Your request for recharge cannot be processed at this time. Please try after some time" (see screenshot below). I get the error both using the app and using the website.

I started trying 24h ago, and I keep getting the same error message. Is there a way to go around it? I have two mastercards issued by European banks (Unicredit and N26).

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Best Answer

The easiest way would be to go to a local street shop that works with Jio, pay in cash and have them renew/reload your account.

Shops should be easy to identify: you'll see their advertisement/billboard on shops that deal with them




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Why even after recharge Jio not working?

Check if you have an active plan with validity on your Jio number. Check if your mobile phone is compatible with Jio 4G. Ensure your Android or iOS mobile phone is updated with the latest device software. Ensure the network settings on your device are enabled.

What to do if Jio recharge is not working?

New Delhi: Reliance Jio users can manually check their recharge value, recharge confirmation and transaction details. If you don't get confirmation message after recharging you can either check it by using MyJio app or you can login to Jio.com with your Jio ID and password.

How can I activate MyJio after recharge?

  • Step 1: Open MyJio app on your device.
  • Step 2: Next you need to Log in to MyJio app using required details.
  • Step 3: After opening tap on 'View details' from My Account section.
  • Step 4: You need to tap on Activate against the desired upcoming plan.


  • Is it safe to recharge from Jio app through debit card?

    Jio Support Also, we use the highest possible security (256-bit encryption) to protect your card details. All Credit and Debit card payments made with us are processed through secure and trusted payment gateways which are managed by leading banks.



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    More answers regarding jio recharge - payment cannot be processed error

    Answer 2

    Foreign credit cards may not usually work for online cellular recharges. I tried with my Singapore credit card and was getting a similar failure. Switched to an Indian card and went fine.

    You can approach a local shop to recharge by cash, or ask a local friend to help.

    Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

    Images: Tim Samuel, Ivan Samkov, Ivan Samkov, Monstera