Is my cell phone operator allowed to limit my EU data roaming?
My Norwegian cellular provider has given me a two month deal where I can use 50 GB of cellular data per month. After this 50 GB limit, I have unlimited data, but at very low speeds.
I traveled to Sweden with this plan, and received the following term in an SMS:
I EU/EØS bruker du av min/SMS/MMS som er inkludert i abonnementet ditt, samt inntil 10GB av datamengden.
My translation:
Within the EU/EEC you use the SMS/MMS that is included in your subscription as well as 10 GB of the data.
Customer care have informed me that for EU roaming data usage, the speed will be limited after 10 GB, as opposed to 50 GB for usage in Norway.
The official EU website says:
You pay exactly the same price for using these services when travelling in the EU as you would if you were at home. In practice, your operator simply charges or takes your roaming consumption from the volumes in your domestic mobile tariff plan / bundle.
Is my carrier allowed to give me a separate bundle for EU usage? The EU quote makes it appear that the same bundle should apply to both.
My carrier's customer care department argues that this two month period is a "test period" and that during this "test period" they're allowed to discriminate between domestic usage and EU usage.
Are they correct? Is this allowed?
Edit: It might not matter to the answer, but it turns out that the customer care misinformed me, and that they actually do not limit the speed in the EU, instead they charge (80 NOK per GB) for EU use after the cap.
Pictures about "Is my cell phone operator allowed to limit my EU data roaming?"
Does roaming data have a limit?
Instead of switching your data roaming off, iOS and Android both offer tools to limit your data usage. However, it is only possible on Android devices to set a hard mobile data usage limit.Can I still use data roaming in Europe?
There's no longer a difference between using your mobile in the EU and in the rest of the world \u2013 you can be charged for roaming everywhere. However, different operators may have different rules for different regions and countries.Should I turn off data roaming in Europe?
When you use another mobile network to access the internet on your phone while still being billed by your normal provider. It can be pricey, so many experts advise people to turn data roaming off while they are abroad.Does unlimited data work in Europe?
Good news is, you absolutely can use your unlimited data plan abroad.No More Mobile Roaming Charges Within the EU
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Images: Torsten Dettlaff, Cytonn Photography, Karolina Grabowska, Anna Nekrashevich