Inaccurate and misleading Easy Jet flight departure information board caused missed flight
Recently missed a flight from Milan Malpensa airport via Easy jet to Luton due to incorrect and misleading information on flight departure board. Stated flight was delayed by 1 hour and 20 minutes, more information at 17.40.NO gate number ever displayed Flight was due to go at 17.30, waited until 17.40 went to departure area only to be told plane went on time!!!!! The flight information board was never updated, no calls for missing passengers, in fact the security passport control officer stated you have missed your flight to Luton due to the incorrect information on the departure board. All Easyjet can say you missed your flight, total rubbish so did five other passengers, totally refuse any compensation claim. Any advice please?
Best Answer
Keep in mind that the FIDs are often operated by the airport, not EasyJet, so it's possible no one at EasyJet knew what was displayed at all. In which case, you should file a complaint or claim with the terminal operator. EasyJet's large operation at MXP means this is something you will have to research. However...
Sorry for what happened, but it is the passenger's responsibility to present themselves at the gate for boarding at the (original) scheduled time, or the time printed on the airline issued Boarding Pass, or perhaps the time displayed in the airline's app.
Advice: Always be at the gate at the original boarding time where you can get information directly from the Agents and evaluate the actual situation.
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EasyJet IT FAIL causes around 200 flights to be CANCELLED
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