I've booked a hotel on Booking.com using an empty debit card. Can the hotel still enforce their no-show/cancellation charge?

I've booked a hotel on Booking.com using an empty debit card. Can the hotel still enforce their no-show/cancellation charge? - Bedroom interior with bed near table under lamps

Just today, I booked a hotel in Hong Kong through Booking.com using a prepaid debit card which has zero balance. My reservation was confirmed; however, I changed my mind as I found a cheaper place to stay.

I chose to cancel the first booking within the same day, and when I received the confirmation email for the cancellation, I was shocked that they were charging 600 HKD for such kind of transaction.

What should I do now? Should I consider the booking cancelled already, just like the email they sent me, and not think about the charge anymore? Or do I have to put money in the card to cover the fee which, honestly, I find outrageous?



Best Answer

I don't quite understand why you're "shocked" at the cancellation fee or why you find it "outrageous"? When you reserve a hotel, you make a promise to show up, and the hotel promises to give you a rate that's cheaper than usual. If you cancel, the hotel gets no money from you and is left scrambling to fill that room, which is why cancellation fees are used to mitigate the damage. If anything, it's not unusual to have fully prepaid rates, meaning that once you've booked, you're charged the entire fee, even if you cancel within 5 minutes.

But in any case, as Burhan says in his answer, since you have no balance on the card, what happens next is mostly up to your bank and you may well get away without paying a cent. But if the bank does decide to charge you, I don't see what grounds you would have to contest the charge, you were almost certainly notified about it (albeit in small print) when you made the original booking: Booking.com promises "no cancellation fee" on "most", but not all, rooms.




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Will booking com charge my card if I cancel?

Booking.com won't charge you. The hotel might. They would have to send you a bill using the contact information Booking.com provides and convince you to pay it.

What happens when you use a debit card at a hotel?

Hotel Holds on Your Account When booking with a debit card, the hotel or resort will probably put a hold on your account for a fixed dollar amount to cover the potential balance of your stay.

Do hotels charge your card before or after stay?

Some hotels do require a deposit to hold rooms, but they won't charge you the full amount of your stay until you check in. Regardless, the first time a hotel charges your credit card might not be the last \u2013 the hotel will always be able to charge you for incidentals or damage after you check out.

How can I avoid cancellation fee for booking com?

You choose to waive the cancellation fee for non-refundable or partially refundable bookings. A guest doesn't arrive for their booking, you choose to waive the fee and you mark the guest as a no-show either in the extranet or on the Pulse app. You mark a credit card as invalid because you couldn't charge the guest.



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More answers regarding i've booked a hotel on Booking.com using an empty debit card. Can the hotel still enforce their no-show/cancellation charge?

Answer 2

Assuming they charge the fee, since you have zero balance the charge won't be successful.

I believe booking.com does not control this, but the individual hotels do. You might want to check with the hotel (and the room/rate combination) you selected.

Some rooms which are discounted are either pre-paid or have a minimum night charge, or a hefty cancellation fee. I think you may have selected such a room+rate combination.

Either way, what happens depends on what kind of card it is and what kind of agreement you have with your bank. You can contact the hotel to contest the charge (although, I am not sure how far that would go to be honest - I have not had much success in this department).

Regarding your booking:

  1. They may charge you a minimum night charge if the booking is not cancelled (that is, they have not received the cancellation fee/penalty).

  2. They may try to charge the cancellation fee again.

You can also choose to call your bank and refuse the charge.

Answer 3

Always read the fine print. People rush into making a room reservation based solely on the rate or the pictures. When you reserve that room, you are entering into a legally binding contract. You are agreeing to the terms and conditions on that site and for the hotel.

Try contesting the charges in court or with the bank and good luck to you. Whether you think it's fair or not, or whether you like the terms and conditions is irrelevant after the fact. Once you've "confirmed" that you agree by hitting the reserve button And sending the merchant your order you are required to uphold your end of the contract.

Saying you didn't see the information on the website or vendors advertising pages is not a good argument either. The burden of proof is on the accuser. Be prepared to provide proof that the information was not provided BEFORE the purchase was made. Usually the information on reservation pages is right next to the reserve button. Sometimes it is before the checkout page.

My advice is to just stay away from the prepaid reservations since the savings are not nearly all that much lower. 3 party websites like Expedia, booking.com etc, are travel agencies. They will get a fee for sending your reservation to the hotel. If you have an issue at the hotel, you will need to go back to the 3rd party to resolve the billing issue.

Call hotels in the morning hours and ask for a manager (GM) to get answers to your booking questions. Also ask for discounts from the manager rather than the desk staff. Ask about the policy for refunds and anything else you think you should know. Last, take names of the person you spoke to, their positions and get confirmation or cancellation numbers. I can't count how many people don't do this and find out that they've been charged as a no show for a reservation they cancelled, but can't provide a cancellation number or name of the person they spoke to. Other show up with no reservation at a sold out hotel and having no confirmation number means you have no grounds for recovery.

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