I topped up my oyster using cash and forgot to retap

I tapped my oyster to top up put in cash and forgot to retap. The money did not go onto my oyster £10 what can I do?

Best Answer

According to this independent oyster guide, in case of a top-up by payment card (credit or debit) if the second tap fails then the payment will be authorised but it won't be debited, and you should see the payment authorisation disappear from your card statement in the following days:

If you pay by card then the transaction will be authorised after you enter your PIN. If you forget to touch again to get the top-up added then this authorisation will remain and may appear as if the money has been taken. It hasn’t, and the authorisation will drop off 2-3 business days later when TfL will have failed to charge the debit to your bank.

Since you forgot to re-tap after topping up by cash I am afraid there's not much you can do to claim a refund. Moreover I assume you don't have a receipt either, since these, along with change, are released after the second tap. Your best bet would probably be to contact the Oyster helpline at 0343 222 1234 or using the online enquiry form and ask, or to ask someone at a a manned ticket office in any station.

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Can I get my money back from Oyster card?

Simply touch your Oyster card on the yellow card reader on the ticket machine, select "Oyster refund" and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.

How long do you have to collect Oyster top up?

The upgrade has also significantly reduced the time it takes for the product to be ready to collect - from up to 24 hours to just 30 minutes.

How do I cancel my Oyster top up?

Just touch your Oyster on the yellow card reader, select 'Oyster refund' and follow the instructions. The ticket machine will dispense a refund in cash. By post. Write to TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES.

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

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