How to reward good service in Japan?

I was recently in Japan and a couple of my Airbnb hosts and a particular bookstore clerk were exceedingly kind and accommodating, even by the high standards of Japanese service. I left them the best review I could on Airbnb but I'm wondering if there's another way to thank them for such a service that has a more direct impact for them?

As an example of a direct impact, where I live, I would tip much more generously (even though I think tipping is a terrible system) but tipping isn't accepted in Japan.

What is a good way in Japan to thank or reward a small business for excellent service?

Best Answer

As you mentioned, tipping isn’t accepted in Japan. It can even be considered rude. As to the situation, you can thank the book store clearly and all you can do is leave them the best review you can.

Airbnb provides some guidance on this:

Should I tip my experience host?

It's up to you. Your host set a price they expect will fully cover your experience. We suggest you research cultural hospitality norms in your destination. If you want to show appreciation for your host, write a review encouraging other guests to book their trip.

Pictures about "How to reward good service in Japan?"

How to reward good service in Japan? - A Man and a Woman Working for a Delivery Company

How to reward good service in Japan? - Smiling woman with shopping bag and packed goods

How to reward good service in Japan? - Crop faceless young male with wristwatch using adhesive tape while preparing cardboard box for transportation

Why is service in Japan so good?

The stringent standards of customers in Japan even creates a sort of self-perpetuating cycle. Businesses know they have to deliver on service, which raises the bar for entire industries, and that high level of service makes Japanese consumers' expectations all the higher.

How do Japanese serve their customers?

Respect and humility are ingrained in Japanese culture, and they always go hand in hand. Staff in Japan are trained to repeat extremely respectful phrases to greet each customer and handle common situations. The sensei says: \u201cPolite, respectful language is an expected part of good customer service.\u201d

Does Japan have a tipping culture?

In fact, not only is tipping in Japan not expected, but attempts to leave a tip will almost certainly be turned down (and potentially make for an awkward moment)! Incidentally, it's worth noting that at many restaurants, you make payment at the front register rather than at the table.

Why is it an insult to tip in Japan?

The reason why tipping can be seen as rude in Japan is because they value dignity and respect much more than tipping. The Japanese believe you are already paying for a good service, so there is no need to pay extra by tipping.

Japanese Customer Service: Part 1

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Miguel Á. Padriñán, Tima Miroshnichenko, Liza Summer, Ketut Subiyanto