How to contact CBP at Vancouver Pacific Central station?

How to contact CBP at Vancouver Pacific Central station? - Amazing sundown scenery with Lions Gate Bridge over Burrard Inlet against cloudy blue sky and mountains

The CBP website makes no mention of any contact details of the CBP at Vancouver Pacific Central station. I tried calling the station itself (ViaRail number), but they weren't helpful.

Does anyone know how to reach them? I have a question that specifically concerns entry into the US at that location.



Best Answer

Your best bet is probably https://www.cbp.gov/contact:

If you are unable to find the information you need [on cbp.gov], the CBP INFO Center is open Monday-Friday between 9 a.m. and 4 p.m. Eastern time. You can ask your question via email or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call 202-325-8000. (Telecommunications device for the hearing impaired: 1-800-877-8339 or https://www.federalip.us/)

Even if your question is specific to preclearance in the train station, the central help line should be able to find someone who knows the answer.




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How do I contact Customs and Border Protection?

Call the CBP INFO Center at 1 (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday. If you are outside the United States, then you must call +1 (202) 325-8000.

How do I contact the US border from Canada?

Agency Details
  • Website: U.S. Customs and Border Protection.
  • Contact: Contact Customs and Border Protection. ...
  • Local Offices: Ports of Entry\u2014Air, Land, and Sea.
  • Main Address: 1300 Pennsylvania Ave., NW. ...
  • Phone Number: 1-202-325-8000.
  • Toll Free: 1-877-CBP-5511 (1-877-227-5511)
  • TTY: 1-866-880-6582.
  • Forms:


  • How do I contact Global Entry customer service?

    If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.




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    Images: Adi K, Pixabay, Maria Orlova, Charles Parker