How exactly is the delay time calculated for the purposes of EU air travel compensation?

How exactly is the delay time calculated for the purposes of EU air travel compensation? - Worried young businesswoman with suitcase hurrying on flight on urban background

According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time.

But how exactly is the arrival time calculated? Is it the moment when the plane wheels touch the ground? Is it the moment when the plane comes to a full stop? Is it when the doors are opened? Or maybe when passengers actually exit the plane?

This question is inspired by another post that was necessary for a delay of less than 3 hours?) where the person was delayed by 2 hours 50 minutes.



Best Answer

https://ec.europa.eu/ireland/services/air-travel_en#4 specifies that the arrival time is determined as the time when the doors are opened and the passengers are permitted to leave the aircraft.

How is the length of the delay determined for the purpose of payment of compensation?

A flight is deemed to have officially arrived at its destination only when the doors open and passengers are permitted to leave the aircraft.   This was decided by the Court of Justice of the EU in September 2014 in the case of Germanwings GmbH v Ronny Henning, Case C-452/13.




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How long does flight have to be delayed for compensation?

If your flight's delayed for 3 or more hours You're entitled to get compensation if the flight arrives more than 3 hours late and it's the airline's fault - for example, if they didn't get enough bookings or there was a technical fault.

Do airlines have to compensate you for delays?

In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are \u201cbumped\u201d from a flight that is oversold.

What is compensation delay?

Delayed Compensation means amounts payable to the Issuer as a result of, inter alia, a delay due to a technical or administrative error or delay in settlement of a Collateral Obligation.



HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP




Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Gustavo Fring, Rachel Claire, Trần Long, Trần Long