How do I stop a CBSA officer from wasting my time, by falsely alleging that some of my items weren't bought in Canada?
I travelled alone in Japan for business, for 10 days. I declared that I bought items for $550, well under the $800 limit. After my non-stop flight from Japan landed at YYZ, I was directed to secondary inspection at approx. 5 PM. The female CBSA (Canada Border Services Agency) officer inspected all my belongings and the receipts for my purchases.
At 5:15, she started alleging that some other items (like clothing, 1 backup pair of eyeglasses, 1 pair of sunglasses) were bought in Japan, as they looked too new and clean to have been bought in Canada. Of course they did...I'm a business professional! But they aren't that new in fact, and I bought them in Canada.
I repeated that they were bought in Canada and were brought by me to Japan. She said that she didn't believe me. She demanded proof that they were bought in Canada. I answered that I bought the clothing in Toronto and can't remember exactly where or when. I told her the name and approximate locations of some opticians that I remember. It feels unreasonable to expect weary travelers to remember details on the spot, without records on hand.
She then got angry and rude. She said that I was being evasive and warned me not to lie. She threatened to seize my items. She admonished that I, not she, had the onus of proving to her that I bought these items in Canada.
At 5:45, I requested politely to speak to her supervisor. She asked why. I answered that I was a little jaded from being reasked the same questions and repeating the same answers for 30 minutes. She got more offended and ruder, when she raised her voice to ask why I thought she was wasting my time and asking irrelevant questions. I answered that I never said this at all. She said that I don't need a supervisor, if I had nothing to hide.
At 6, I reiterated my request for a supervisor, and she bitterly told me to be patient. At 6:20, a supervisor showed up, and we repeated the same questions before I was allowed to leave at 6:45.
In all, I spent 105 minutes in secondary inspection. My tone was always deferential and polite.
What can be done in the future, to avoid this kind of wrangle, and waste of time? What could I have done better?
I don't intend to complain against her...I'm too frightened of retaliation and being black-listed.
Has this wrangle has already put me on some list and blemished my CBSA records?
Best Answer
There is a complaints process for CBSA. While there is no actual oversight or mandatory follow-up, the process is subject to freedom of information laws and from time to time the press accesses these and does articles about such problems, so even if they don't respond to your complaint in particular, making a complaint will add to the pool of information about CBSA conduct.
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How do I file a complaint against a CBSA officer?
You will have the option to use the client support contact form or if your general inquiry is time-sensitive, please contact us by phone at 1-800-461-9999 (toll-free in Canada and the USA).How do I report to CBSA?
Call the Canada Border Services Agency (CBSA) Border Watch Toll-Free Line at 1-888-502-9060 to report:Can you sue CBSA?
Can I Sue the Canada Border Services Agency If They Make A Mistake? I get asked this question very often. The answer is \u201cyes\u201d with a BUT. Pursuant to subsection 106(1) of the Customs Act (Canada), an action or proceeding may be brought against an officer or person assisting an officer.What powers does CBSA have?
Under this Act, the CBSA is responsible for providing integrated border services that support national security priorities and facilitate the free flow of persons and goods, including animals and plants, which meet all requirements under the program legislation.SANDY CHATHA | CBSA Officer | Exclusive Interview | Motivation | Role Model | Prime Times
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Answer 2
It is when returning to Canada, just as when returning to probably any other country, your duty to prove that expensive items you are bringing along have already been in Canada and therefore are exempt from duty and taxes.
To do so, you can have Candian customs confirm the temporary exportation before you leave Canada and present this documentation when you return.
There is BTW nothing in your question indicating that the customs officers did anything wrong or unreasonable.
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