Hotel room was problematic - what's a typical compensation?
I recently stayed at a hotel in Munich for six days. For three of these days, I couldn't connect to the Internet (they had this problem with their system where you'd get disconnected about 30 seconds after you connected). The room also had a foul smell which, as it got stronger, I traced to the bathroom drain; I was moved out of my room into another room, which was smaller, plus I had to move myself. I'll also mention that I had asked them for cables to connect my laptop to the monitor and the room, and they didn't have those.
It's not a fancy hotel, but not a cheap hostel either. The nightly price was 91 EUR, including a very nice breakfast.
When I checked out, I complained about the first two problems - although perhaps not very assertively. What I was offered was a discount equivalent to the price of a soft drink I had taken from the mini-bar. Since I was in a hurry to catch a train, I did not argue - but I do feel I got short-changed and I should have demanded more; say, one of the days off.
My question is: Is there a customary rate or level of compensation in such cases? And if so, is it at the level of a mini-bar drink, a meal at the hotel restaurant, a free night's stay, or more?
I'll mention that the lack of Internet access was an issue for me, since I was attending a conference and need to access resources on-line before and after each day.
Best Answer
No, there is no customary rate but you may be expecting a bit much...
you'd get disconnected about 30 seconds after you connected
Did you confirm this with other attendees or guests? What did the ISP support line say?
The room also had a foul smell...I was moved out of my room into another room
This is the expected outcome.
which was smaller,
How much smaller? Room sizes do vary within the same category. Next time, ask if the smaller room has a lower rack rate. If so, you can use that to justify an adjustment.
I had to move myself.
This is perfectly normal.
I had asked them for cables to connect my laptop to the monitor and the room, and they didn't have those.
That is outside any reasonable expectation, however, if you ask to see the lost wire box, you may find what you need, along assorted chargers and what not.
As this point, it's over. They made an offer and you accepted it. Next time, don't wait until the end. If you are a member of their loyalty program, 100 EUR worth of points is about right.
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