Greyhound bus arrives very late, do I have any recourse? [duplicate]

I know from the website that greyhound just say that they don't guarantee the time of their bus and though luck if it happens:

The bus was late. Am I entitled to a refund?

No. While Greyhound makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. Greyhound is not liable for any inconvenience or expense caused as a result of such a delay.

From their website.

I'm in a situation where they left me stranded in Toronto in the middle of the night and I'll miss the reason I'm travelling if I continue with the bus. Hence I'm going to take another mean of transportation. I've missed two connections along the way already and I feel like dropping people in the street at 1am should be illegal. However, I'm wondering if I do have any sort of recourse in this situation or if the fact that they say on their website that they won't assume any responsibility is enough for it to be true.

Best Answer

Just like with airlines you agreed to a Contract of Carriage when you purchased your ticket with Greyhound including these phrases making clear what you are buying:

Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control. [...]

In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.

There are no legal "passenger rights" protections for delays in Canada (for planes, buses or trains) like there are in the EU, so you don't have recourse through those either.

That leaves requesting whatever compensation you see fit as a good will gesture from Greyhound (and/or the company you purchased through if you didn't buy directly).

If you purchased travel insurance (or have it through your credit card) this may provide some compensation.

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Greyhound bus arrives very late, do I have any recourse? [duplicate] - From above view of serious young female traveler with backpack sitting on passenger seat in bus near window and browsing smartphone

Greyhound bus arrives very late, do I have any recourse? [duplicate] - Bus driver smoking on station

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Does Greyhound compensate for delays?

While Greyhound doesn't make any customer-service warranties, its parent company, FirstGroup, does, promising to \u201ckeep our customers at the heart of everything we do.\u201d So, while federal law or its customer contract may not require a voucher or partial refund for a delayed bus, you might be able to persuade a company ...

What if Greyhound is late and I miss my transfer?

What happens if a Greyhound bus is late for a transfer? You and your fellow passengers will be picked up by the next bus that has open seats. Most connections will occur in the larger regional bus terminals, so that means eventually, there will be a bus and a driver to pick you up and continue you on your journey.

What happens if a Greyhound bus breaks down?

Greyhound tickets can be exchanged for a different departure time or date, however you cannot exchange them for a different route: route changes are not allowed.

Coming Into Birmingham, Alabama on the Greyhound Bus

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Images: Andrea Piacquadio, Andrea Piacquadio, Agostino Toselli, Dmitry Egorov