Getting a refund from Tap Portugal due to COVID 19 [duplicate]

I think this question has been asked a couple of times such as:

however I'm trying to determine if things have changed since.

I've booked a package holiday with Expedia that consists of a hotel, and flights from London Heathrow to Lisbon and back with the departure date this Thursday. The problem I'm having is trying to get a refund from TAP Portugal with regards to both flights.

The flights were cancelled by the airline at the start of the month and Expedia sent me an email for credit vouchers. There obviously no good to me as I don't have any intentions of flying to Portugal for the next two years and the chance of the airline surviving after this could also be questionable.

I've spoken to Expedia today who have said they can't do anything with regards to the refund as they follow the airlines policy - however I spoke to TAP who are suggesting I speak to Expedia for a refund.

What would be the best way to go through with this? I had booked everything using an American Express Card too - would raising a chargeback still be appropriate or should I ring up TAP or Expedia and find out why I can't get a refund under the specific EU laws?

Edit

Not sure why this question has been closed. The previous question was asked before this crisis got worse with rules changing daily.

Best Answer

It's definitely difficult situation. The way I see it you have these options:

Do you have travel insurance?
- you might be able to claim it on your travel insurance
You're entitled to a refund but it will be difficult to get it
- You mention that they offer you credit vouchers, if you plan to travel anywhere, you should consider it. Tap Portugal is part of Star Alliance meaning you could really use that credit with 26 airlines.
- Read more about refunds here https://www.moneysavingexpert.com/travel/flight-delays/#cancelrules
Try to claim it from American Express (Section 75 Refunds)
- Section 75 laws mean your credit card must protect purchases over £100 for free, so if there's a problem you could get your money back.
- This isn't the credit provider being nice. It's a legal protection put in place so that you're never in the position of paying off debt for something you didn't receive or wasn't as it should've been. Whether it's a flight, kitchen, computer or anything else, pay on a credit card, store card or with store instalment credit, and the credit provider's responsible too.
- Read more here https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/