Do Eurostar eVouchers cover both passengers on a booking reference?
My wife and I had a booking on the Eurostar from London to Brussels, I just visited their web site and cancelled the reservation since our entire trip to Europe will have to be rescheduled.
I could only use my name and the six letter booking reference when cancelling to get the eVoucher, I'd like to get confirmation that my wife's ticket will be included since the booking reference is the same for her. It seems reasonable, but I'd like to be sure.
Best Answer
I appreciate this is too late for the OP now but you do not have to accept their offer of vouchers as if they cancel your train you are entitles to a full refund. Here is what you have to do:
Visit https://prr.eurostar.com after your train has been cancelled (leave at least 24 hours before you try).
If this fails and it is very busy at the moment then:
Escalate to traveller.care@eurostar.com or via their contact form which ends up going to contactus@eurostar.com and mention their conditions of carriage article 32.2.3 available here
It may take some time after you have succeeded for them to actually issue the refund to your payment card.
This succeeded for me but if it fails for you the last resource is to contact the relevant national enforcement body ORR in the UK DGCCRF in France and SPF in Belgium but that really should not be necessary.
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Can someone else use my Eurostar E-voucher?
Bookings made with e-vouchers must be made by the person named on the e-voucher (i.e. by the person and with the email address used for the original booking). You may make a booking for someone else but you may not transfer your e-voucher to someone else.How do Eurostar E-vouchers work?
Eurostar compensation e-vouchers are valid for one year from the day your train was delayed or cancelled. You can book a ticket up to 180 days in advance on most of our routes though, effectively giving you 18 months in which to travel again. See below to find out when you can book.Can someone else use my eVoucher?
on the 'Price' page, when you make a booking, and enter your eVoucher number and name. You can give your eVoucher to someone else if you want to, just remember that they will need the eVoucher number and name details, and it can only be used once.Can you use part of Eurostar voucher?
Yes, you can use your e-vouchers as part payment towards your hotel booking. To use your voucher: 1. Select Use voucher in the payment section on the checkout page.5 steps to travel on the Eurostar 🚄 London to Paris
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