Deutsche Bahn not responding?
I had recently booked a ticket using their online portal. I tried using VISA twice, but it showed transaction failed. Then I booked using SOFORT(successful). Next day I found they had credited the amount from the VISA transaction. I sent them a mail (it's been 2 days no response). I then tried calling them, each time they forward me to their english customer desk(As my German language is poor). I've waited for 45mins, 1:30mins and presently 30 mins. They are not responding to anything. What should I do
Best Answer
The English support hotline can be a pain sometimes, and it costs money (luckily per call, not per minute). If you have a coworker or friend who speaks German, ask them to call the German hotline for you, and only do the validation of your personal details yourself.
In general at the moment, especially during the aftermath of the storms on the 28th and 29th of October, it's possible that they are really backlogged and simply have not managed to get to your email yet. Usually they do.
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Is Deutsche Bahn strike over?
Deutsche Bahn and the EVG transport union have finally concluded a collective agreement, putting an end to future strikes until 2023.How do I get a refund for my DB ticket?
If you are claiming compensation or a refund for a mobile phone ticket, please include the booking reference sent to you by e-mail with the passenger rights claim form. Alternatively, you can include the online ticket sent to you be e-mail with the passenger rights claim form.How do I contact DB Germany?
DB's service number +49 30 2970 (costs depend on provider), or use our contact form....Important information:What happens if I miss my connecting train due to delay DB?
Compensation for delayed arrival at the destination station. For a delay of 60 minutes or more, you shall receive compensation amounting to 25% of the amount paid for the single journey, for a delay of 120 minutes or more 50%; for return journeys, compensation is calculated on the basis of half the ticket price.WLAN (wifionice) @ deutsche Bahn not working with docker installed
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