Delayed Eurostar arrival in London, going to miss my connection, what to do?
My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
Best Answer
It's a bit too late for you now, but for future reference - Ideally you want to be booking you UK train ticket as a special "CIV" ticket:
CIV is a set of rules shared by European rail operators to protect international journeys by train
See more on wikipedia and National Rail Enquiries (PDF) on CIV tickets and protections
You can buy special CIV tickets from your local ticket office (ask for a ticke to London International and show them your Eurostar ticket / Rail-Sail ticket), from Loco2, and a few other options as covered in this Man in Seat 61 article
Assuming you have a CIV ticket, then if your Eurostar is late, then you're entitled to get on a later UK train than booked. It's best to ask the Eurostar staff to stamp your ticket with the magic CIV stamp, to reduce the amount of explaining you have to do, but you're covered. (See this question for what to do if your Eurostar is delayed the other way, and you'll miss your French SNCF train)
Otherwise, if you were careless enough to buy a normal UK train ticket, as the other answer explains, ask the Eurostar staff to annotate / mark your ticket to detail the delay, and hope the other train company is feeling helpful...
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What happens if my train is delayed and I miss a connection?
Missed connection Advance tickets are valid only for a specific train. However if you miss the train because the connecting train on which you started your journey was late, then the train operator will accept your ticket on the next available train.What happens if I miss my connecting train due to delay UK?
Travelling in the UK If you miss your next train because a previous connecting train service was delayed, you will be able to travel on the next train service provided by the TOC (as long as the entire journey is booked under one ticket).What happens if Eurostar is late?
If your train is delayed for 60 minutes or more, you are entitled to claim compensation as listed below: You have 2 months to claim an e-voucher to spend on a future booking at eurostar.com. Your voucher will be valid for 12 months from the date of your delayed or cancelled train.Can I claim compensation for missed train connection?
The train operator that cause your initial delay are responsible for ensuring you are compensated. The compensation due will be assessed on a case by case basis according to each train operators passenger charter.5 steps to travel on the Eurostar 🚄 London to Paris
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