Compensation from hotel
The hotel charged me twice on my credit card. But said that it is denied. In fact it is paid. I showed them the message that I received on my cell phone. Still I was denied check in. This causes physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.
Can we ask for compensation and refund of 400 USD?
Best Answer
If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.
If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.
Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.
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Can you get your money back from a hotel?
Hotels do offer refunds, but hotel refund policies are not the same everywhere. Before you decide to make a reservation, read the cancellation and refund policies of the hotel you want to stay at. If you decide to cancel your reservation for any reason, you might get a refund, but many hotels charge cancellation fees.What is the best way to complain about a hotel?
Contact the person at the front desk. This person will serve as your initial point of contact for lodging a formal complaint or seeking some sort of rectification. You can do this during or after a hotel stay. Approach the front desk calmly and politely.Can I ask for a refund on a hotel room?
"The hotel has the legal right to keep the money," she says. "But I've found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask." I agree. "Prepaid" rooms and nonrefundable rates are not customer-friendly.What happens when hotel Overbooks?
In most cases, your overbooked hotel will arrange a different room for you at a nearby alternative hotel. In most cases it will be comparable to the room you reserved. In some cases, it might even be an upgrade to a larger room or a suite for no additional charge.Becoming a Hotel Mystery Shopper (Free Hotels + Compensation)
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Answer 2
If you paid using VISA then there is a guarantee that this will not happen. This is an old old guarantee VISA insist your bank make, to allow them to use their logo, which is "as old as time itself" and as such banks often do not realise it at first! You need to inform your bank that under VISA regulations they need to refund you as items not asked for.
It's nothing to do with the hotel as far as you need to be concerned.
Contrary to other popular belief, this guarantee also affects ANY card with the VISA logo, including debit cards. It is not restricted to credit cards.
The bank will then have to (in accordance with their contract with VISA) refund you. Not the hotel, the bank.
The hotel will then get a red warning block on their merchant account which is a serious issue for them and they will be charged a large handling fee by VISA or they will have their account suspended.
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