Claiming Avios / BA Tier points for a rebooked flight
My Icelandair flight to Denver via Keflavik was rebooked by the airline to a direct BA flight when the first leg was delayed (which would have meant missing my connection).
I am a member of the BA Executive Club: can I claim Avios or BA Tier points for this rebooked flight? The BA website has a page to claim missing Avios, but this requires a ticket number which I don't have (it's not on the boarding pass).
Best Answer
It will really depend on the company goodwill... I don't think they have any obligation in that case to award you Avios. The issue is that the ticket was bought by Icelandair. I guess they have agreements between companies to buy tickets at a discounted rate but then, things like loyalty points are most likely not in the scope...
If I were you, I would try directly with BA. Explain them the situation and ask them. Maybe they will do something as you are loyal customer to them. You'll probably need to call them as the form won't allow you to submit your request due to missing ticket number.
Good luck!
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