When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the t
EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (
My JFK - CDG flight was delayed by 5.5 hours. In the end it was operated by Hi Fly's A380. Norwegian has denied my EC261 claim, citing extraordinary circumstan
This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft After I complained t
I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 350
I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the
I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking
On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently)
I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs un
Major European airlines canceled many flights to Asia due to the coronavirus outbreak. Lufthansa announced that up to 25% of short-haul and medium-haul flights
In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refun
I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be ve
Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020
My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund.
Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue f
BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same
Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpens
My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 h
Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was on
Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than dai