Category "denied-boarding"

US citizen travelling with non-US citizen child who was denied boarding by KLM for our travel to USA

I am a US citizen residing in Berlin with my wife and child, who are both German citizens. We have traveled to the US before and have had zero issue with boardi

My daughter's US passport is expired but she has a valid French passport. Can she can travel back to the US with her French passport and approved ESTA

We are flying to Mexico from Boston on 4/10 and we have just noticed that our 10 year old daughter's US passport is expired. She does have a valid French passpo

Denied boarding by Ryan Air even though my passport is visa-free to the destination

In the check in counter at Ciampino airport in Rome, I was denied boarding, as the Ryanair staff kept asking me to show an Irish visa. But, Malaysian passport h

Must airlines switch to "Last Call" before closing the gate?

This morning, in an Italian international airport, I was in line to board a Ryanair flight. Since the line wasn't moving (they were probably waiting for an empt

Was I incorrectly denied boarding due to passport extensions?

I was supposed to be travelling to Norway from the UK for work this week from Stansted Airport by RyanAir, but was denied boarding at the gate. The reason given