Being charged for an automatically cancelled reservation in the US
About two months ago I made a reservation for a US hotel through Booking.com, using a prepaid credit card. The hotel tried to check my card on May 19th (past the free cancellation period, which was only until the 10th), which was denied because like an idiot I'd put in the wrong expiration date. I was given 24 hours to fix it, which I did. The problem was I misread the amount due (I didn't notice that the quoted value didn't include a 15% fee), so when the hotel actually tried to charge my credit card I didn't have enough money on that card since I usually don't put more money in it than what I actually need for safety reasons.
Since the 24 hour period to fix issues with the card had already passed, the booking was automatically cancelled.
I immediately received an e-mail from booking.com saying the reservation had been automatically cancelled, that no further action on my part would be necessary and that put the total cancellation cost at 0 dollars. Checking the booking.com reservation, it still says the booking was cancelled for free.
Cue to today, when the hotel again tried to charge me (though an amount lower than the one I'd have paid for my stay).
Do I have to pay this fee since the reservation was cancelled after the free cancellation period? It doesn't seem fair since I'm being charged for a reservation that was automatically cancelled by the property and I couldn't use. Or do I not need to pay since I wasn't the one to cancel it, and all the booking.com information says I don't have to pay anything? What should I expect?
I'm going to contact the property regardless, but I'd like to have some idea of what usually happens in this situation.
Best Answer
Contact Booking.com and include the information of them which shows that the booking was cancelled for free.
That was why you did not not take action and they should sort it for you. Many of this kind of cases is misunderstanding somewhere, often between the booking site and the hotel and the site is often good in sorting it.
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Can booking com charge me for cancellation?
We charge commission on confirmed stays, regardless of whether or not a guest stays at your property. You also pay commission when: You charge guests for non-refundable or partially refundable no-shows or cancellations. You charge guests who cancel after the free cancellation period ended.How do I get out of booking cancellation fee?
Call the hotel to ask for a refund or ask to waive the fee. Explain why you were unable to keep your reservations. This is more effective if you have a valid excuse, such as illness or inclement weather that prevented travel.Do I get a refund if the hotel cancels my reservation?
"The hotel has the legal right to keep the money," she says. "But I've found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask." I agree. "Prepaid" rooms and nonrefundable rates are not customer-friendly.Can booking com charge me for cancellation without credit card?
Guests booking without credit card details must check in before the deadline, otherwise you can cancel the reservation. Guests still have the option of entering their credit card details if they want. In fact, around 75% of guests who see this option still enter their details.The USA Visa Slot situation - 2022 (With Solutions)
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Answer 2
With Booking.com, you need to always read the fine print.
Pre-payment, cancellation, no-show and fine print
Booking.com cannot likely resolve this. It is best for you to contact the front desk at specific hotel, not the corporate number, and explain the situation. If you are kind and friendly, mostly likely they will be able to resolve it.
One thing I cannot stress enough - extreme politeness, kindness and an appeal for empathy will be far more effective in resolving any travel situation than anything else.
Answer 3
Regardless of the cancellation policies stated by third party booking agencies/sites like booking.com, Priceline, Hotwire, Trivago, Travlu, Hotels.com, Expedia, and blah-de-blah (there are so many), they do not have real-time, on-going access to the policies of the individual properties for whom they make booking/reservation arrangements.
In other words, booking.com may tell you that the free cancellation period is up to 4 days before your reservation arrival date, but the property itself may have a 24 hour policy, or there may be a local event drawing large crowds, which would necessitate a greater time period for free cancellations.
Never rely on any information that does not come directly from the property itself. The property itself, not a website associated with the property name (i.e., Country Inn & Suites is a Radisson property but many of the individual locations are independently owned and franchise the Country Inn name).
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