Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?

Am I eligible to some compensation if Eva Air changed the destination of my flight (was TPE -> HKD Hakodate Airport via flight BR138, and became TPE-> Sapporo (New Chitose Airport a.k.a. CTS) via flight BR116, which is 3.5 hours away from Hakodate by train) 17 days before the flight?

The reason for the change of destination wasn't communicated to me, but weirdly I see on Google Flight I can still book flight BR138 for the same date. However, I might be ok to head to Sapporo if some compensation is given (e.g., free accommodation at Sapporo, or free train from Sapporo to Hakodate). As a side note, the entire flight path is a round trip from the United States (in case this changes the compensation rules), specifically it used to be SFO->TPE->HKD->TPE->SFO and became SFO->TPE->CTS ; HKD->TPE->SFO.

Best Answer

It's really hard to say from Eva's conditions of carriage (https://www.evaair.com/en-global/conditions-of-carriage/). Call the airline and ask.

9.2 CANCELLATION, CHANGES OF SCHEDULES, ETC.

9.2.1 When circumstances so require, EVA may without notice substitute alternate Carriers or aircraft, or cancel, terminate, divert, postpone or delay any flight or the further right of carriage or reservation of Passenger or aircraft deployment and determine if any departure or landing should be made, without any liability except to refund in accordance with the Conditions of Carriage. EVA’s regulation and/or the applicable laws, the fare and Baggage charges for any unused portion of the Ticket:

9.2.1.1 because of any event beyond our control (including, but without limitation, meteorological conditions, acts of God, Force Majeure, strikes, riots, civil commotion, embargoes, wars, hostilities, disturbances, or unsettled international conditions) actual, threatened or reported; or

9.2.1.2 because of any fact or event not reasonably to be foreseen, anticipated or predicted; or

9.2.1.3 because of any government regulations, demand or requirement; or

9.2.1.4 because of shortage of labour, fuel or facilities, labour difficulties of us or others.

9.2.2 Except as otherwise provided by the applicable law, if EVA cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at destination or Stopover, or cause Passenger to miss a connecting flight on which Passenger holds a confirmed reservation, EVA shall, in its reasonable discretion option, either:

9.2.2.1 carry the Passenger at the earliest opportunity on another EVA’s scheduled Passenger services on which space is available; or

9.2.2.2 within a reasonable period of time reroute the Passenger to the destination indicated on the Ticket or applicable portion thereof by EVA’s own scheduled services or the scheduled services of another Carrier, or by means of surface transportation. If the sum of the fare, excess Baggage charge and any applicable service charge for the revised routing is higher than the refund value of the Ticket or applicable portion thereof, EVA shall require no additional fare or charge from the Passenger, and shall refund the difference if the fare and charges for the revised routing are lower; or

9.2.2.3 make a refund in accordance with the provisions of Article 10.2. And shall be under no further liability to the Passenger.

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Can I get a refund if my flight changes?

Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.

Is EVA Air giving refunds?

For itinerary to/from USA: A no-penalty 100% refund will be given if the refund application is made within 24 hours of purchase and if the ticket purchase was made at least one week (168 hours) prior to the first flight departure.

What can I do if my flight is rescheduled?

In case your domestic flight is delayed over 6 hours, the rescheduled time will be informed to you before your original scheduled departure time. Also, the airline is entitled to offer you an alternative flight within that time or a full refund of your ticket.

How long does it take to get refund from EVA airlines?

For tickets purchased at EVA AIR web site or EVA reservation/ticketing office and ticket refunds are due, we will process and provide the refund back to you within twenty (20) days after receiving a complete refund request for cash and check payments or within seven (7) days when the payment is by credit cards ...

HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP

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