Airport worker at UK airport caused us to miss our flight
This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34.
Travelling with a baby we decided to take the lift instead of an escalator on the way to our gate. The options were the current floor, staff only (required access card and pin), floor to gates 20-39.
Our lift ended up stopping at the staff only floor when we encountered a rude airport worker who told us we were lying as to how we got there and didn’t let us continue the lift to the correct floor but instead made us follow him through back entrances and locked doors. He then pointed us to the complete wrong direction and we ended up missing our flight. His professionalism was non existent and extremely condescending.
We have since been told by the gate staff, arrival desk, Ryanair customer service and airport information desk that the diversions were widely known knowledge by airport staff and the lift we took was the correct one and they would have advised the same when travelling with a stroller.
Have any of you ever had to file a complaint against airport staff and do you have any advice that would be most effective?
We do not have the individuals name however we were told by the information desk that they would be able to determine who it was if they check the cameras and logs on keycards used in that lift.
Pictures about "Airport worker at UK airport caused us to miss our flight"
Can you sue an airline for making you miss your flight?
If you are connecting on a different airline, airlines are not required to provide compensation if a delay on the first flight causes you to miss your connection. However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay.Can you claim compensation from an airport?
If you believe you have the right to claim compensation or reimbursement, you should contact your airline or airport directly. Compensation is not automatic, and you will need to contact your airline to make a claim. Many airlines and airports will have a claims procedure for you to follow.Why are flights being Cancelled UK?
Covid restrictions in the UK and across the globe were hugely challenging for the travel industry. Airlines UK, the industry body for airlines registered here, said airlines have cut about 30,000 jobs since the start of the pandemic, having employed 74,000 people in 2019.What happens if you miss your flight UK?
Your airline isn't liable to pay compensation or refund you if you miss your flight because of long queues at security. Unfortunately, it will be difficult to get the airport to reimburse you. No large UK airport has a policy to compensate passengers who have missed flights because of long security queues.Airport Staff Deal With Angry Customers At Check-In | Holiday Airport E3 | Our Stories
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Kelly L, Ahmed Muntasir, Maria Tyutina, Marina Hinic