Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned.

Does this situation count as a delayed flight (5h15 late) and am I entitled for any compensation (e.g. miles, discount on next flight, etc...)?

If the latter, where in Portugal should I apply for a compensation?

Best Answer

It seems like your original flight was cancelled and your re-routed flight was delayed for more than 3 hours at the arrival airport.

In your case, the flight distance from Vienna to Lisbon is between 1500 and 3500 km. So, you are eligible to claim 400 euros as compensation from airlines as per EC Regulation 261/2004.

For more details about your air passenger rights and EC Regulation you can read here: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML

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Quick Answer about "Air ticket compensation for changed flight"

You are entitled to either a ticket refund or a replacement flight.
You can claim compensation if the airline informed you of the cancellation less than 14 days before the scheduled departure date.

Am I entitled to compensation if my flight is changed?

There are no specific laws governing schedule changes, although the air carrier's terms and conditions will usually refer to them. You will usually only be entitled to a refund where the schedule change is greater than two hours. There is no right to compensation in the case of schedule changes.

Can I get a refund for a rescheduled flight?

In case your domestic flight is delayed over 6 hours, the rescheduled time will be informed to you before your original scheduled departure time. Also, the airline is entitled to offer you an alternative flight within that time or a full refund of your ticket.

How do I collect flight compensation?

First, start with the airline agents at the airport. The airline agents should help provide you with your rights and the process to file for compensation. Next, reach out to the airline's social media team to explain your situation.

How much compensation will I get for Cancelled flight?

The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.

HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP

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