Air Canada only giving partial refund on canceled ticket within 24 hours of booking?

I'm trying to cancel a flight that was booked less than 24 hours ago, I'm seeing that Air Canada does not want to refund the full ticket amount, but their policy appears that they should refund the full amount? Am I missing something or this correct? Currently trying to get through to them on customer service but can't.

Best Answer

This Canada Air webpage says a booking made online may be cancelled for full refund within 24 hours. If that's how you booked, you're entitled to cancellation and full refund.

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Do I get a full refund if I cancel my flight within 24 hours?

The Department of Transportation's 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window.

Can you get a partial refund on a plane ticket?

Generally, you can get a partial refund for the unused portion of your ticket. However, there are cases where you've already departed, but due to a flight cancellation, the alternative flight offered to you no longer serves your original travel plan.

What does cancel within 24 hours mean?

The 24-hour rule is an informal name for a United States Department of Transportation (USDOT) regulation that ensures that a customer who books a non-refundable ticket at least seven days ahead of the scheduled departure direct from the airline on a flight going to or from the US can cancel or change that ticket free ...

Can you cancel a flight within 24 hours of booking in Canada?

For new flight bookings made between March 3 and June 30, you can change or cancel your trip with no fee one time if you act more than 24 hours ahead of departure. For U.S. flights, if you cancel within 24 hours of making a booking, you get a full refund, according to the company website.

Airline Refunds - Flight Cancelled? Know Your Rights!

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