Action against GoAir airline [closed]

Referring to Is 3 hours enough connecting time in New Delhi Indira Gandhi (T1 to T3)? the following thread and my last comment, which is as follows:

This GoAir Airline is really weird. They now cancelled my Nagpur-Pune-NewDelhi flight as well.I got a text message and email 24 hrs before. Also while refunding, they are not ready to refund 100/- convenience charges. Now, I have booked my tickets with another airline which will arrive at New Delhi in the afternoon and hence I don't have at least worry about 3 hours time.

I am planning to take some action against this nonsense GoAir airline company because of which I had to pay Rs 10,000 for the new flight because of an eleventh hour cancellation.

Can anyone suggest if someone has taken any sort of action before?

Best Answer

Airlines reserve the right to change or cancel flights and spell out their responsibilities in the terms & conditions of your booking. But 99% of us don't bother reviewing this, we simply buy the ticket and check whatever boxes they tell us to. You should read their terms & conditions and Contract of Carriage first, before deciding to spend money on a lawyer.

Why did the airline cancel your flight? Weather, mechanical issue, route being dropped? Depending on the reason, your avenues of recourse may vary. But in the long run, they cancelled, they offered a refund, end of responsibility.

What is "100/- convenience charges" (I am guessing the first is 100%)? So what convenience charges are they not refunding? If they cancel they should refund airfare, any advance paid baggage, seat or food charges. Charges such as a call center agent fee (which some carriers now charge) would not be part of this, as you got the service you paid for. A caring airline would likely refund this, but they wouldn't be required to.

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What happens when GoAir Cancelled my flight?

If Goair has suspended the flight or Goair has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Is GoAir refunding money?

You can obtain refund on cancellation of an itinerary. When you cancel the ticket online the amount gets refunded after the applicable cancellation charges are deducted. Changes or cancellations to booking must be made at least 2 hrs prior to the scheduled departure time.

Is GoAir still operating?

GoAir became the sixth Indian domestic carrier to fly international when it launched its inaugural flight to Phuket from New Delhi on 11 October 2018. On 17 March 2020, due to the impact of the COVID-19 pandemic, GoAir suspended its international flights. In May 2021, GoAir was rebranded as Go First.

How do I raise a complaint on GoAir?

Phone number: 1860 210 0999.

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