Will British Airways compensate if my entertainment screen was defective for an entire flight? [duplicate]

Will British Airways compensate if my entertainment screen was defective for an entire flight? [duplicate] - Spiral Film Strip

I was wondering will I get a compensate if the screen was not working the entire flight from London to LA through the British airlines? I did report the issue.



Best Answer

Maybe, but almost certainly not in cash, and not if you don't follow up.

If you send a feedback form from the website, describe the issue, note that you reported it and the crew was unable to fix the issue, you will likely get a small token of compensation like frequent flyer miles, a duty free shopping voucher or a flight voucher. (A better airline would have given this on the spot, but this is British Airways, not Singapore Airlines...). You're not legally owed anything though, so be polite, factual and brief.




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How long does British Airways take to pay compensation?

It takes on average 5 weeks to secure your compensation from British Airways (47.6 days). Because some cases are more complicated, they need to be sent to the court or a National Enforcement Body (NEB).

Is British Airways giving full refunds?

We are proactively refunding any BA Holidays vouchers that are nearing 2 years or older. You don't need to contact us, we will automatically refund it on your behalf and email you to notify that your refund is in progress.

Do Ba have to give me a refund?

If you have booked directly with British Airways and you notice a mistake with your booking after you have paid for your ticket(s), you can cancel your flight booking and claim a full refund without penalty, up to 24 hours from when you make the original booking.

How long does it take British Airways to respond to a complaint?

Re: British airways complaint resolution? Three weeks is fifteen business days or thereabouts. Many companies aim to reply to a formal complaint within a longer period than that. As has been stated, if it's a complicated issue, it will take longer than a more straightforward one.



Pilot Sucked Out Of Plane: The Mystery Of British Airways Flight 5390 | Mayday S2 EP1 | Wonder




More answers regarding will British Airways compensate if my entertainment screen was defective for an entire flight? [duplicate]

Answer 2

Doubtful. You bought a plane ticket, not a ticket to a theater. On a long flight, you could argue that lack of food was a hardship. But lack of entertainment??

Answer 3

What airline ?

You'll probably get (received much later) a voucher of some sorts to buy from the flight store (online shopping).

That's what I got when that happened on a British Airways flight from London to Montréal.

I lost them, it wasn't that much in money anyway.

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Images: Pietro Jeng, Pixabay, Teddy Yang, Pixabay