Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?
During these weeks many flights had been cancelled because of the COVID-19.
Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?
Examples:
LATAM: Flights from Peru were cancelled because of the state of emergency. However, one day before the flight, my flight was still appearing as
SCHEDULED.I called LATAM to ask if the flight is indeed scheduled and not cancelled. They told me that so far they do not have that specific flight marked as cancelled in their systems and they recommended to check the next day (the day of the flight). They mentioned a refund can't be done because the flight is not cancelled.
Obviously, during the night,
SCHEDULEDturned intoCANCELLED.Delta Airlines: Flight cancelled, but they send emails how to prepare for the flight and how to reach the airport and buy seats.
Kiwi.com and Opodo.com.uk: Flight cancelled, but they send notifications via email and push notifications to prepare for the flight and prepare my bags etc.
Apart from technical issues, is there any strategy in this scenario (e.g. marketing, whatever)?
I am a programmer and I can imagine that in the source code they can simply have an if condition checking if the flight was cancelled to not send any notifications anymore related to how to prepare for the flight.
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Will I be notified if my flight is Cancelled?
Usually, air carriers notify their passengers about flight cancellations. So, you don't have to wonder how do I know if my flight is cancelled. They would usually send you an email or text message in case of cancellation.How much notice do airlines have to give for Cancelled?
The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.What happens if my flight is Cancelled?
Refund entitlements for your flight The US Department of Transportation says you are entitled to a refund of your ticket cost because of a cancellation or "significant delay" and you choose not to travel. This is the policy regardless of the reason the airlines cancels or delays the flight.Why do airlines cancel flights in advance?
The bad news is that airlines often cancel flights in anticipation of bad weather. No airline wants to strand passengers, but the general industry standard is that it's better to inconvenience travelers at their point of origin than having a sky full of planes that can't land.Airlines cancel more flights amid staffing shortages l GMA
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